Account Manager

Leading Destination Management Company is looking for an Incentive Account Manager / Event Manager to join their team.

The Incentive Account Manager is responsible for the end-to-end management of high-value incentive travel programmes. This role requires a strong balance of client relationship management, strategic planning, operational excellence and commercial awareness.

The Account Manager acts as a lead programme advisor to clients while leading the delivery of seamless, memorable and high-touch incentive experiences.

Remote working offered; open to candidates based in Cape Town / Johannesburg.

• Manage and grow a portfolio of incentive travel clients, acting as the primary point of contact.
• Build strong, long-term relationships through exceptional service delivery and proactive communication.
• Understand client objectives and translate them into creative, bespoke incentive programmes.
• Lead client calls, presentations, site inspections and post programme debriefs.

• Work on the planning, execution and delivery of complex incentive programmes from proposal to completion.
• Collaborate with internal teams and on-the ground partners to ensure flawless programme execution.
• Manage deadlines and timelines and deliverables across multiple stakeholders.
• Oversee supplier performance and ensure service delivery meets agreed standards.

• Prepare and manage budgets, ensuring profitability and cost control.
• Negotiate with suppliers to secure best value while maintaining premium quality.
• Manage invoice deadlines to receive funds from clients.
• Monitor supplier invoices, payments and reconciliations in line with the company processes.
• Identify opportunities for upselling and added value within programmes.

• Work closely with sales, operations and finance teams to ensure alignment.
• Contribute to process improvements and best practices across the incentive Department.
• Present a daily status update to the Incentive Managers.
• Attend all weekly and status meetings that take place for the Incentive Department.

• Regular travel required for site inspections and on-site programme delivery.
• Travel as the lead Senior Account Manager on incentive programmes, representing the company and client on the ground.
• A valid passport is essential

• Grade 12
• Minimum 2-3 years' experience in incentive travel, MICE or luxury group travel.
• Proven experience managing complex, high end incentives programmes.
• Excellent organisational skills and attention to detail.
• Solid financial acumen, including budgeting and cost management.
• In depth knowledge of Southern Africa, specifically Cape Town, Sun City, the bush (Kruger & Sabi Sand Private Game Reserve) and Zambia
• Knowledge of Botswana, Mozambique, Mauritius, Namibia, Kenya & Tanzania an added advantage
• Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word)
• Knowledge of working with Travelogic for quoting purposes.
• Highly service-driven with a passion for delivering exceptional experiences.
• Commercially minded and results- oriented.
• Confident, professional and articulate communicator.
• Proactive, adaptable and able to work independently.
• Team player with natural leadership qualities.
• Excellent written and verbal English skills are essential, with ability to communicate clearly and professionally with clients and suppliers.
• Strong articulation skills, with the ability to draft clear, accurate and well-structured correspondence and documentation.
• The role includes a significant administrative component, which is a key focus of the position including correspondence, documentation and programme management.

• Remote position, with a requirement to attend the office one day per week.
• Position available in Cape Town or Johannesburg.
• Availability to travel outside of normals business hours when programme schedule require.