Professional Services Global PMO Manager; UK

POSITION OVERVIEW As the PMO Manager, you will be responsible for leading and developing the global PMO function across the Professional Services organisation, ensuring the successful implementation of project governance, controls, reporting, and continuous improvement initiatives. You will provide leadership and guidance to a growing team of PMO Coordinators while partnering closely with Project Managers, Team Leaders, Regional Services Operations, and Global PMO stakeholders.

This role plays a critical part in driving project delivery excellence, standardizing governance practices, and ensuring projects are delivered in accordance with the MRI 4D Framework. You will oversee project compliance, portfolio reporting, risk management processes, resource coordination, and PMO best practices while acting as a trusted advisor to project leadership. The successful candidate will combine strong project governance expertise with proven people leadership experience, enabling them to develop team capability, drive operational efficiencies, and enhance the overall maturity of the PMO function.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. Please note that this position supports the UK region and therefore follows UK working hours (10:00 – 18:30 SA time and until 19:30 during daylight saving).

• Lead, coach, mentor, and develop the PMO team, ensuring high performance and continuous professional growth.
• Manage workload allocation, prioritization, and resource planning across the PMO team.
• Establish team objectives, performance standards, and development plans aligned to business goals.
• Foster a culture of collaboration, accountability, and continuous improvement within the PMO function.
• Act as the primary escalation point for PMO-related issues, risks, and governance concerns.

• Own and drive adherence to the MRI 4D Framework and project governance standards across the project portfolio.
• Conduct regular project audits, health checks, and governance reviews to assess compliance and identify improvement opportunities.
• Define, maintain, and continuously improve governance processes, methodologies, templates, and documentation.
• Ensure consistent application of governance standards across project delivery teams.
• Monitor corrective actions and ensure remediation plans are completed effectively.

• Oversee project portfolio reporting, ensuring accurate and timely visibility of project health, risks, budgets, resource utilization, and delivery performance.
• Develop and present executive-level reporting and dashboards to regional and global leadership teams.
• Analyze portfolio trends and provide insights and recommendations to improve project outcomes.
• Identify risks, bottlenecks, and delivery challenges across the project portfolio and drive mitigation strategies.

• Build strong relationships with Regional Services Operations, PM Team Leaders, Project Managers, and Global PMO stakeholders.
• Act as a trusted advisor on governance, project controls, reporting, and PMO best practices.
• Facilitate governance forums, PMO reviews, and leadership discussions to support decision-making.
• Collaborate with delivery leadership to improve project performance and operational effectiveness.

• Drive PMO excellence initiatives and identify opportunities to improve project delivery processes, governance, and reporting capabilities.
• Lead lessons learned programs and ensure best practices are…