Member Services Section Manager

Contract Type
:
Permanent

Salary: Grade I. Scale 35 - £47,665 to Scale 37 – £49,817

Hours Per Week
: 36

Base Location
:
Guardsman Tony Downes House, Droylsden

Assessment Date: Week commencing 9th November 2026

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of over 379,000 members. Every year, these members place their trust in us to safeguard the pension benefits they have earned, giving them confidence and security in retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.

We have almost 200 colleagues in pensions administration who collaborate with over 600 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

As Member Services Section Manager
, you will lead a specialist service area within the Member Services function, ensuring the delivery of high-quality, compliant, and customer-focused pension administration services. You will drive continuous improvement, support operational excellence, and ensure our members receive an exceptional service at every stage of their pension journey.

Oversee the day-to-day delivery of pension administration services within your assigned section, ensuring all casework is processed accurately, efficiently, and in accordance with regulatory requirements, service standards, and Fund policies.

Identify opportunities to improve processes, enhance service quality, and increase operational efficiency. Support the implementation of innovative technologies, systems, and ways of working that improve outcomes for members and stakeholders.

Lead, motivate, and develop a team of pension professionals, creating a positive and high-performing culture that encourages accountability, collaboration, customer focus, and continuous professional development.

Ensure members and beneficiaries receive a responsive, accurate, and empathetic service. Promote a culture where member needs are understood and delivered against, balancing quality, efficiency, and professionalism.

Support the implementation of robust controls and quality assurance arrangements within your section, ensuring compliance with LGPS regulations, Fund policies, internal procedures, and audit requirements.

Work collaboratively with managers and colleagues across Member Services and wider Fund teams to improve service delivery, resolve complex issues, share best practice, and contribute to the achievement of organisational objectives.

This is an exciting opportunity for an experienced and motivated manager to make a meaningful impact within one of the UK's largest pension funds. You will play a key role in developing a high-performing team, delivering excellent outcomes for members, and helping shape the future of the Member Services function through innovation, collaboration, and continuous improvement.

At GMPF, we value our employees and are proud to offer:

• Flexible hybrid working arrangements – work from home and in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is…