Area Manager, Management Operations Management

Housing Area Manager (Home Ownership)

Location:

Home based with regular travel across Teeside.

Contract Type: 37.5 hours per week | Permanent

Salary:
Up to £47,933 per annum

Role Profile: (Use the "Apply for this Job" box below)./45vGguN

At Anchor, we're passionate about providing high-quality housing and support to older people across the country. We're looking for an inspiring and proactive Area Manager to join our team and make a real difference in the lives of our residents.

As a Housing Area Manager, you will lead, develop, and support a housing team across a designated geographical area, ensuring exceptional operational delivery and customer satisfaction.

• Oversee daily operations across multiple sites, ensuring efficiency, compliance, and high service standards.
• Lead and coach teams to deliver strong performance aligned with our values and housing strategy.
• Foster excellent resident relationships, resolving issues effectively and driving satisfaction.
• Conduct safety audits, manage risk, and respond to emergencies with professionalism.
• Manage budgets and resources to achieve financial targets and goals.
• Build strong partnerships with contractors, local authorities, and community organisations.
• Monitor KPIs and performance, reporting regularly to the Operations Manager.
• Oversee contracts such as catering, cleaning, and care/support services, ensuring they meet resident needs.

You're a confident and dynamic leader who can manage people, processes, and partnerships with care and efficiency. You embrace change, think creatively, and thrive in a role where no two days are the same.

• Strong interpersonal and communication skills, with the ability to manage performance robustly and fairly.
• Agility in decision-making and a problem-solving mindset.
• Experience managing teams, with a focus on development and high performance.
• A flexible, resilient approach-comfortable working independently and collaboratively.
• Confidence managing sensitive information and engaging with diverse stakeholders.
• Excellent organisational and time-management abilities.
• Competence with Microsoft Office and a willingness to learn new systems.

• Educated to A-Level standard or equivalent, with a willingness to gain further qualifications if needed.
• Full UK driving license and access to a car, or ability to travel efficiently across your area by other means.
• Willingness to undertake regular training and attend external meetings/events.
• Successful candidates will be required to complete a Basic DBS check.

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

From health and happiness to finance and your career, we'll give you all the support you need.