Senior Operations Manager - Business Banking - Branch

Senior Operations Manager
- Business Banking
- Branch

• United Kingdom
• Swindon, United Kingdom
• Wakefield, United Kingdom
• Birmingham, United Kingdom
• London, United Kingdom
• Northampton, United Kingdom
• Bournemouth, United Kingdom
• Glasgow, United Kingdom
• Dunfermline, United Kingdom
• Sheffield, United Kingdom

As a Senior Operations Manager, you'll play a key role in leading the operation supporting our new Local Business Managers across Nationwide's Small Business Centres. This is a significant operational leadership role with accountability for building a high-performing, well-controlled environment that delivers brilliant outcomes for customers, colleagues and the Society.

Reporting to the Head of Business Banking – Branch and Cash Support, you will provide clear leadership across a large and complex operation, creating an inclusive, high-performing culture in which leaders and colleagues can thrive. With line management responsibility for up to 12 leaders, you will set clear expectations, build leadership capability and ensure accountability for delivery.

You will be responsible for translating Business Banking priorities into practical operational plans, maintaining a clear view of performance, service and risk, and taking decisive action to address issues and improve outcomes. The role requires a leader who can move confidently between strategic thinking and operational detail, ensuring day-to-day delivery remains aligned to the wider direction of Business Banking.

Working closely with stakeholders across Business Banking, Retail Services and the wider Society, you will ensure the operation is well controlled, appropriately resourced and able to support the continued development of the proposition. You will also help embed change, strengthen ways of working and create a consistent colleague and customer experience across our locations.

We're looking for an accomplished operational leader with a proven track record of leading through others and building sustainable, high-performing teams. We are interested in candidates who can demonstrate experience of Business Banking, or with extensive leadership experience within a Branch Network environment. Critically, you’ll have the ability to develop capable leaders and balance immediate operational priorities with a broader strategic view.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a need to regularly travel across the UK to our branches and offices within this role. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office.

If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to…