Head of Operations

As Head of Operations, you’ll be instrumental in leading delivery across the agency, driving efficiencies and managing capacity. This role requires strategic thinking and performance analysis to oversee agency delivery and processes, manage relationships with key stakeholders and drive discipline performance.

• Management: Inspire the delivery teams within the agency, fostering a collaborative and high-performance work environment, aligned to agency KPIs
• Delivery: Ensure the timely delivery of all project and retainer deliverables for all disciplines, monitoring performance against scopes of work, timelines, SLAs and milestones.
• Software & Processes: Ensure teams are using project-management tools consistently. Drive efficiency across workflows and internal processes.
• Resource: Forecast capacity requirements based on business objectives and growth plans, ensuring the agency is resourced effectively.

We’re looking for someone with expertise in Operations and Delivery Management who excels in delivering results and working collaboratively. Ideally, you’ll bring:

• Experience: Proven experience (5+ years) in a senior operational role.
• Platform/Tech Knowledge: Expertise in related to project management software, such as
• Soft Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Values: A proactive and bold approach, aligned with our ethos of innovation and impact.

• Rest & Recharge: Enjoy 22 days annual leave (plus bank holidays) and accrue an additional day per annum after 2 years.
• Bonus Leave: PLUS, get an extra half day per quarter, two hours of appointment time per month, your birthday off, and enjoy a complete Christmas shutdown.
• Work From Home Days: Schedule designated home-working time for focused, distraction-free tasks.
• Personal Development: Benefit from collaborative agency working, group learning sessions, and individual training budgets designed to enhance career growth.
• Financial Fairness: As a Living Wage-Accredited and Family Wage-Compliant agency, benefit from competitive salaries, bonus schemes, and annual pay reviews.

Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. As an accredited B Corporation, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do.

Reech is committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds and are happy to make reasonable adjustments to support you throughout the interview process and in your role.

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