Team Leader - Clinical Negligence

Location:

Southport / Hybrid

Location:

Southport / Hybrid

Hybrid working available – with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

Fletchers Group have a fantastic opportunity to join our growing Team.

The successful candidate will be joining our dynamic, large, and growing team of Clinical Negligence experts! You will be joining a group that prides itself on delivering high-quality service to our customers while maintaining a busy and fast-paced environment. As the Team Leader, your role will be pivotal in guiding and developing the Clinical Negligence team to meet the evolving needs of our clients.

Your leadership will play a key part in ensuring we achieve the objectives of Fletchers Clinical Negligence plans, driving excellence and supporting the team to reach new heights of success.

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with NI-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on Linked In)
• Monthly voucher awards for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Implement departmental plans in team to deliver Fletchers’ priorities

Ensure that the team provides excellent customer service

Ensure the team achieves their agreed performance targets

Deliver the appropriate objectives on “The Pitch”

Support the budgeting process for the clinical negligence department

Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Lead the team, managing the team members

Coach, develop and support team members

Model “Wise, Kind and Strong” management behaviours

Promote a “cradle to grave” fee earning environment where all lawyers are constantly developing and meeting their potential

Provide advice and guidance on any and all Clinical Negligence issues

Ensure cases are progressed appropriately and customer satisfaction is delivered

Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

• Delivery of key output metrics, like, Fees, Work done, EBITDA, EBITDAW, Customer satisfaction.
• Delivery of key input metrics, Team chargeability %, Letters of claim sent, cases served and cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches, Delivery of other key metrics, Team engagement

• Provides a service to:
  Customers
• Receives a service from, Heads of department, Finance, People, Systems, Facilities, Customer & Marketing, Compliance, Operations, Medical Law Pagination Services (MLPS), Third party providers (e.g. other pagination services, medical experts etc)
• Acts as a champion/pressure group for good legal practice in Clinical Negligence cases Governance group membership, Team Leaders.

• Experience of successfully…