Chief Operating Officer - AI and Business Transformation

Chief Operating Officer - AI and Business Transformation — Remote

Remote, full-time | 8 AM–5 PM Los Angeles Time overlap is strongly required

Description

About the Company

Lime Vizio (Blossom Flower Delivery) is a high-volumee-commerce business operating across the US and Canada floral market.

We process 2,000+ orders daily
, with significantseasonal spikes (Valentine’s Day, Mother’s Day), where execution speed,accuracy, and system stability directly impact revenue and customer experience.

We operate a distributed model with vendor networks, remoteteams, and real-time order routing — where operational quality defines business performance.

Reports to: CEO & Founders

We are looking for a hands-on COO who builds businesses—not just managers them.

You'll own company operations, profitability, organizational effectiveness, and AI-driven transformation.

This role combines executive leadership with deep operational thinking. You'll work directly with the CEO to redesign systems, improve unit economics, develop leaders, and build an organization that scales without unnecessary complexity.

What You'll Own

End-to-end company operations
EBITDA and operational profitability
Leadership performance and accountability
KPI framework and operational dashboards
Cross-functional execution
Organizational design and operational scalability

Key Responsibilities

Improve EBITDA, gross profit, and unit economics.
Reduce labor cost, refunds, cancellations, and operational waste.
Redesign and simplify business processes before automating them.
Lead AI and automation initiatives that deliver measurable business value.
Build scalable systems, KPIs, ownership, and operational standards.
Develop high-performing department leaders.
Improve fulfillment reliability, customer experience, and operational efficiency.
Partner with Product and Engineering to solve business problems through technology.
Personally investigate high-impact operational challenges and lead transformation initiatives.

What Success Looks Like

You'll be responsible for measurable improvements in:

EBITDA
Gross Profit
Refund & Cancellation Rates
SLA Achievement
Customer Satisfaction
AI Automation Results

Requirements

10+ years in Operations, Business Transformation, or Executive Leadership.
Experience leading organizations of 100+ employees
.
Strong background in high-volume e-commerce (required).
Proven success improving profitability and scaling operations.
Experience redesigning operational systems—not just managing teams.
Strong understanding of unit economics and operational finance.
Experience leading automation, digital transformation, or AI initiatives.
Experience working closely with Product, Engineering, Data, and Finance.
Experience managing remote international teams.

Nice to Have

Marketplace or aggregator businesses
Logistics or fulfillment operations
Contact centers
BI & operational analytics
CRM / ERP / workflow automation
Lean or Six Sigma

This Role Is Not for Someone Who

Maintains operations instead of improving them.
Measures activity instead of business outcomes.
Solves problems by adding headcount.
Automates broken processes instead of redesigning them.
Relies on meetings instead of execution.
Isn't comfortable being accountable for financial results.
Full ownership of company operations.
Direct partnership with the CEO and founders.
Fast decision-making with minimal bureaucracy.
Opportunity to build one of the most operationally efficient AI-native e-commerce companies.