Remote Email Support Lead - Coaching & SLA Champion
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-02
-
Management
-
IT/Tech
Unknown is seeking an experienced Email Customer Support Team Lead to oversee day-to-day workflow and performance of the email support team. This remote-first role emphasizes coaching, coverage, response times, and service-level adherence to ensure customer satisfaction across ecommerce and wellness brands.
You will manage ticket queues, coach agents with real-time feedback, handle escalations, and guide the team on complex issues to maintain high operational efficiency.
We have an opening for a Remote Email Support Lead
- Coaching & SLA Champion in United States within Management & Operations, Sales.
We are looking to fill the Remote Email Support Lead
- Coaching & SLA Champion position at Unknown in United States.
The Remote Email Support Lead
- Coaching & SLA Champion role at Unknown is now open for applications in United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).