Service Manager

The Role & Key Responsibilities

Job Title
:
Service Manager

Location
:
Northern Ireland, Northern England, Scotland, UK

Contract
:
Permanent

Package includes
:
Salary £42,230a year, plus 20% annual bonus scheme, pension contributions and access to flexible benefits that support your development, wellbeing and everyday life.

Do you have experience in managing field based people within a wide geographical region? Do you enjoy coordinating top quality service delivery and liaising with stakeholders across various teams?

We are seeking a Service Manager to lead the delivery of NMR's milk recording service across Northern Ireland, Scotland and the northern counties of England. You'll manage a distributed team of Area Coordinators, making sure farms receive a reliable service while balancing the time and capacity of the people delivering it.

This is an operations and resource-planning role, you'll work with the Service Resource department when contractors are needed, and improve how service is delivered across the region. The service and commercial teams have recently been separated, so you'll have scope to shape a more consistent way of working and build productive relationships across that change.

• Plan and adapt coverage across farms, using the Area Coordinators' capacity effectively and working with the Service Resource department when additional contractor support is needed.
• Lead, support and develop a remote team of Area Coordinators, keeping in touch with them and spending time alongside them in the field.
• Resolve service issues and respond when plans change at short notice, with a focus on timely delivery and customer satisfaction.
• Set regional KPIs and monitor the cost of delivering service against revenue, alongside data quality, customer satisfaction and employee satisfaction.
• Identify ways to standardise service delivery and make better use of field resources, including as more data work moves into the office.
• Work with commercial colleagues while taking accountability for service delivery in your region.

• Strong resource planning and operational judgement: you can reorganise routes, workloads and available capacity when circumstances change, rather than simply replacing like for like.
• Experience managing people, ideally across different locations, and an approach that supports the team without overloading them.
• The resilience to handle competing priorities and pushback, and the initiative to propose practical improvements.
• Confidence visiting farms, you don't need a dairy or agricultural background; experience in logistics, field operations or another service with distributed teams could be just as relevant.

You'll live within the region, which covers Northern Ireland, Scotland and the northern counties of England. Expect to spend roughly two days a week out with the team or visiting farms and the rest working from home, with flexibility as needs change. Travel to Northern Ireland is likely to be needed for a couple of days approximately every other month; some weeks will involve more travel than others.

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all.

With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top…