Remote Customer Success Manager at Samsara

Position: Remote Customer Success Manager I at Samsara
Lead a high-performing Scaled Customer Success team with Samsara from anywhere in Canada. Enhance customer experiences by driving adoption and delivering value across our innovative IoT solutions.

As the Remote Manager of Scaled Customer Success, you will focus on improving team performance while providing coaching to individual team members. Your leadership will inspire a strong team culture and impact key industries like transportation, agriculture, and construction through effective customer engagement strategies. You will play a critical role in understanding customers’ needs and guiding your team towards achieving measurable outcomes.

Key Responsibilities:

• Hire and develop a high-performing Customer Success team

• Drive results across team KPIs and organizational OKRs

• Implement process improvements for effective customer engagement

• Conduct structured 1:1s and deliver coaching feedback

• Own and enhance the Digital Scale journey for Canada

Requirements:

• 2+ years of team management experience

• Background in scaled onboarding or account management

• SaaS experience preferred, with familiarity in CRM tools

• Strong work ethic and problem-solving abilities

• Bachelor’s degree from a 4-year institution

Influence the future of customer success with your leadership and strategic vision at Samsara.