Operations Manager; General Interest

Operations Manager (General Interest
- Ongoing) Remote
- Canada

Please note at this time, we are only able to consider candidates who are legally authorized to work in Canada. This includes Canadian citizens, permanent residents, and individuals who already hold a valid work permit. Unfortunately, we are not able to provide visa sponsorship or engage international contractors (including those based in the U.S.A.) for this role.

Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team as we grow. Ideal candidates will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.

We are a fully-remote, Canadian-based company.

Position Overview: The Operations Manager role will be a part of the Travel Operations Team, and oversee a Pod of Trip Planners in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.

They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.

In this role, you’ll be responsible for:

• Project Management: Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
• Accountability for all relevant components of our incentive trips and retreats. Program components include:
  Budgets, Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
• Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule
• Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project is on track and executed on schedule
• Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses
• Tracking of Accounts Payable to outside suppliers / vendors;
  Accounts Receivable from client payment schedule
• Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client
• Responsible for accuracy of program documents
  - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.
• On-Site Execution: Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
• Main point of contact with Clients/Accounts; communication and correspondence on a weekly/daily basis as needs dictate
• Supplier Relations: Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)
• Industry Relations: Participation in site inspections and site visits

• Has 4+ years of project management experience overseeing a team in a remote office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
• Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback
• Comfortable managing a team, holding team…