Manager, Online Enrollment - Online Programs, Academic Innovation

Manager, Online Enrollment - Online Programs, Academic Innovation

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond.

UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UT San Antonio Today or on X , Instagram , Facebook , You Tube or Linked In .

Up to $80,750 annualized, commensurate with education, experience, and qualifications.

Full Time

Applications will be accepted through 11:59 PM CDT on 10/19/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

• Resume is required.
• Cover letter is required.
• Contact information for three professional references.

The Manager of Online Enrollment provides direct leadership and operational management for the UT San Antonio Online Enrollment Counselor team. Reporting to the Assistant Director of Online Enrollment, the Manager directly supervises Enrollment Counselors and Senior Enrollment Counselors and is responsible for daily staffing, workflow, pipeline management, coaching, performance management, conversion execution, and service quality. The Manager translates enrollment priorities established by the Assistant Director of Online Enrollment and AVP of Online Programs into clear team expectations and measurable counselor actions.

The position monitors individual and team performance, identifies barriers affecting counselor execution, implements approved operational improvements, and escalates strategic, institutional, technological, or cross-functional issues to the Assistant Director. In partnership with the QA Coordinator, the Manager uses quality findings, student feedback, activity
data, and conversion results to strengthen counselor performance and ensure prospective students receive timely, accurate, and consistent support throughout the enrollment process.

• Directly supervises, coaches, develops, and evaluates Enrollment Counselors and Senior Enrollment Counselors, including establishing expectations, conducting regular individual meetings, documenting performance, and administering development or corrective-action plans in accordance with university policy and in consultation with the Assistant Director and Human Resources.
• Translates enrollment priorities established by the Assistant Director of Online Enrollment and AVP of Online Programs into clear team expectations, assignments, interventions, and measurable counselor actions.
• Supports the recruitment, selection, onboarding, training, and professional development of Enrollment Counselors and Senior Enrollment Counselors.
• Leads regular Enrollment Counselor team meetings focused on performance, enrollment priorities, student-service trends, process updates, and readiness for upcoming enrollment starts.
• Oversees daily staffing, schedules, phone and communication coverage, queue assignments, counselor workloads, service levels, outreach execution, and operational readiness for major enrollment starts.
• Adjusts counselor assignments, workflows, coverage, and outreach priorities within established enrollment strategies and available resources.
• Monitors performance by counselor, program, population, funnel stage, and enrollment term, including pipeline movement, application and registration progress, outreach activity, conversion rates, service levels, and workload distribution.
• Identifies stalled pipelines, conversion risks, workload concerns, and counselor-level performance or execution issues and implements appropriate interventions within the position’s authority.
• Serves as the first level of management support for counselor questions, workflow decisions, procedural clarification, and escalated prospective-student concerns; documents outcomes and elevates policy or…