Remote Account Specialist at Lend Direct

Location: North Sydney

Become an Account Specialist with Lend Direct, engaging customers to prevent delinquency in this remote position based in Canada. Utilize negotiation and empathetic communication skills to maintain customer relationships.

In this role, you'll enjoy working with Attain Finance—the parent company of Lend Direct—where your efforts will directly impact portfolio performance. As an Account Specialist, you must balance firm negotiation strategies while engaging with customers to recommend effective repayment solutions. By accurately maintaining customer records, you'll help the organization excel in compliance and service quality.

Key Responsibilities:

• Negotiate repayment plans with customers proactively

• Assess customer situations and recommend suitable solutions

• Maintain detailed records of all customer interactions

• Escalate complex accounts to supervisory staff

Requirements:

• 1-2 years in collections or customer service

• Strong communication and negotiation abilities

• Understanding of credit lines and billing cycles

• Ability to manage high call volumes professionally

• Must have high-speed internet and designated workspace

Leverage your skills in customer recovery and communication for success at Lend Direct.