Service Delivery Manager

Service Delivery Manager

Location:

South West London Salary: £53,000 per annum

Contract:

Permanent

The Role Are you an experienced operational leader with a background in employability, employment support, youth services, skills or a similar environment? We’re looking for a Service Manager to lead the delivery of an employment support service helping young people aged 18–24 overcome barriers, access employment and build sustainable careers. This is a hands-on leadership role where you’ll manage a team of Mentors and Activity Co-ordinators, drive performance and build strong relationships with employers, DWP, Jobcentre Plus and local partners.

You’ll be responsible for the day-to-day performance and quality of the service, ensuring participants receive high-quality, personalised support and the team delivers against contractual targets. Key responsibilities
• Leading, coaching and performance managing Mentors and Activity Co-ordinators.
• Managing service performance against engagement, employment, sustainment, quality and compliance targets.
• Using management information to identify trends, risks and opportunities for improvement.
• Supporting the team to deliver effective action planning, barrier removal, job matching and in-work support.
• Building strong relationships with employers to create suitable employment opportunities.
• Working with DWP, Jobcentre Plus and local partners to strengthen referrals and participant outcomes.
• Ensuring safeguarding, quality, compliance and data protection requirements are met.
• Supporting recruitment, induction, training and ongoing team development.
• Reporting performance, risks and improvement activity to the Head of Operations. Skills and Experience
• Experience leading an operational service within employability, welfare-to-work, youth employment, skills or a similar publicly funded environment.
• Strong people management and performance management experience.
• A proven ability to motivate, coach and develop frontline teams.
• Experience using data and management information to improve performance.
• An understanding of participant-centred employment support and sustainable employment outcomes.
• Excellent communication, influencing and stakeholder management skills.
• Strong organisation skills and the ability to manage competing priorities.
• Knowledge of safeguarding, compliance, quality assurance and data protection.
• Good IT skills, including Microsoft Office and digital case management/reporting systems.
• Knowledge of local labour markets and services supporting young people would be advantageous. Travel This is a regional, multi-site position requiring regular travel across the designated area. There is no regular home-working provision, although occasional home-working may be possible depending on operational requirements. A car and full driving licence would be beneficial but not essential. If you do not have access to a vehicle, you must be able to travel effectively across the region using public transport.