Head of Business Operations

• Salary scale: £39,225- £48,450 per annum
• Contract:
  Permanent
• Hours: 37 hours per week
• Base:
  Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
  
• Probationary Period:
  Six months
• Closing Date: 16th October (5pm)
• Interview Date: w/c 19th October
• Questions:
  In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying, please contact Corporate Services Director [email protected]

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out what it s like to work here:

Read our latest Impact Report and 2024-28 Strategy:

Find out more about our approach to Equity, Diversity and Inclusion:

Join us and you ll receive:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
• Generous death in service/life assurance benefit

Bradford District and Craven Mind has experienced significant organisational growth in recent years, with expanded services, increased staffing, more complex operational requirements and a broader range of internal and external reporting responsibilities. As the organisation has grown, its management structures have also evolved to ensure appropriate leadership, oversight and accountability across key functions.

The Head of Business Support is a new role designed to strengthen the organisation s corporate infrastructure and provide dedicated leadership across core business support functions. The role will help ensure that systems, processes, governance arrangements and operational support services keep pace with organisational growth and continue to support safe, effective and sustainable delivery.

Responsible for leading and continuously improving the charity s core business support functions, ensuring the organisation has the people, systems, processes and infrastructure required to operate safely, efficiently and effectively.

Working closely with the Director of Corporate Services, the postholder will oversee operational support services including organisational governance, health and safety, information technology and digital systems, information governance, risk management, procurement, estates and facilities management, business support services and the coordination of cross-organisational projects that improve systems, processes and ways of working.

The role will ensure organisational policies, procedures and controls remain current, effective and compliant with legal, regulatory and contractual requirements. It will also coordinate the timely completion of statutory, regulatory and funder reporting requirements, providing assurance to trustees and senior leadership that the charity is well-managed and able to focus on achieving its mission and delivering high-quality mental health services.

Organisational Governance

• Oversee the development, review and implementation of organisational policies, procedures and governance frameworks.
• Provide clear governance, compliance and assurance reporting to senior leadership and trustees.
• Coordinate external reviews and audits, ensuring findings are translated into clear action plans and tracked to completion.

Health, Safety and Wellbeing

• Provide strategic oversight of…