Director - Market Operations

This job posting is anticipated to remain open for 30 days, from 18-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report () .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

The Market Operations (MO) team partners with the firm's Market Leaders to drive strategic alignment, empower execution, and ensure the successful realization of Market Business Plans. Through cross-functional collaboration and strategic insights, MO enables market teams to unlock growth, deliver value, and achieve operational excellence. The MO team serves Market Leaders by acting as the bridge within Market & Practice Solutions and other stakeholders in the Home Office that support market and practice optimization.

The Director leads and develops a team of Market Operating Managers, empowering them to serve as trusted advisors to field leaders and key connectors across the organization. The Director is also responsible for defining, evolving, and optimizing the MO function to ensure effective stakeholder partnerships, consistent execution, clear accountability, and maximum value creation for the field and the firm.

• Lead, develop, and inspire a team of highly skilled and tenured professionals, creating an environment that leverages their expertise while advancing team performance, engagement, and business impact

• Partner with Market Leaders, Home Office leaders, and cross-functional stakeholders to align priorities, remove barriers, and accelerate achievement of market and enterprise objectives

• Drive strategic and executional alignment across organizations by influencing decisions, building consensus, and navigating complex business challenges that require collaboration across multiple functions

• Champion continuous improvement by identifying opportunities to simplify processes, improve operating effectiveness, enhance stakeholder experiences, and drive scalable solutions across the organization

• Represent Market Operations with senior leaders across the firm, communicating business insights, recommendations, risks, and progress while leading organizational change and driving accountability for results

• Bachelor’s degree required

• A minimum of 7 years of work experience, 3 of which must be in a leadership role

• Strong knowledge of the financial services industry and related business practices and processes

• Broad knowledge of, and proven ability to collaborate across, key functional areas to achieve business objectives, including field leadership, practice strategy and management, client and practice support and solutions, service delivery, operations, technology, risk management, and compliance

• Working knowledge of technology, systems, and digital tools relevant to financial services industry with the ability to leverage…