Supervisor, Access Patient and Support

Location: Northern

## Supervisor, Access Patient and Support Apply:
US-Nationwide-FIELD:
Full time:
Posted Today:
Cardinal Health SonexusTM Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  
** Together, we can get life-changing therapies to patients who need them—faster.*
* *** Responsibilities
* ** The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services.  
* Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
* Ability to maintain development/training goals for team members in a 100% remote setting
* Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
* Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
* Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
* Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
* Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
* Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
* Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
* Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills  
*** Qualifications
* *** Bachelor’s degree or equivalent work experience preferred
* 3-5 years of experience in related field preferred
* Previous management experience preferred
* Strong communication and presentation skills
* Commitment to the continued development of oneself and team members
* Ability to lead and engage remote employees  
*** What is expected of you and others at this level
**** Coordinates and supervises the daily activities of operations
* Administers and executes policies and procedures
* Ensures employees operate within guidelines
* Decisions have a direct impact on work unit operations and customers
* Frequently interacts with subordinates, customers, and peer groups at various management levels
* Interactions normally involve information exchange and basic problem resolution
* Consistently demonstrate the Cardinal Health values (What we value):  + Integrity – We hold ourselves to the highest ethical standard  + Accountable – We bring passion, determination, and grit to deliver on our commitments  + Inclusive – We embrace differences to drive the best outcomes  + Mission Driven – We serve the greater goal of healthcare  + Innovative – We develop new ways of thinking,…