Manager of Billing and Rates; Lancaster

Full time, eligible for hybrid remote work

South Central Power Company, Ohio’s largest electric cooperative, has an immediate opening for a Manager of Billing and Rates at our Lancaster, Ohio location.

The Manager of Billing and Rates is responsible for leading the Cooperative's billing operations and rate administration functions while driving accuracy, efficiency, and continuous improvement across billing processes. This role combines leadership, financial and operational analysis, strategic planning to ensure accurate billing, and support sound rate planning and financial decisions to enhance member satisfaction.

What you’ll be doing

• Lead and develop a team focused on billing operations, rate administration, and exceptional member service.
• Oversee accurate, timely billing and ensure members receive clear, easy-to-understand bills.
• Drive process and technology improvements that enhance efficiency, billing accuracy, and the member experience.
• Manage utility rate implementation, billing systems, and vendor partnerships.
• Analyze billing, usage, and revenue data to support forecasting, financial planning, and strategic decision-making.
• Collaborate across departments to resolve complex billing issues, support operational initiatives, and maintain compliance with Cooperative policies and rate schedules.

What the job requires

• A Bachelor’s degree in business administration, finance, accounting, economics, or a related field is required. Relevant experience in utility billing, rate administration, financial analysis, or customer service management may be considered in lieu of a degree.
• Minimum of three years of utility or allied industry experience is required. Experience with utility billing, rate implementation, cost-of-service or rate analysis, process improvement, and a customer information or billing system is preferred.
• Supervisory/leadership experience required.

The ideal candidate will be a collaborative and analytical leader with strong problem-solving, organizational, and attention-to-detail skills, as well as a passion for continuous improvement and exceptional member service.

This role requires the ability to interpret utility rate schedules, analyze large data sets, reconcile complex reports, lead change initiatives, supervise and develop personnel, manage multiple priorities, and communicate effectively with a wide range of internal and external stakeholders.

The successful candidate must be able to leverage technology and data to drive informed decision-making and operational excellence. Proficiency with Microsoft Word and Excel is required. Experience with iVue or a similar customer information system (CIS), utility billing applications, and data analysis or reporting tools is preferred.

We offer a competitive salary and strong benefits package, and this position is eligible for hybrid remote work.

We do not offer visa sponsorship or accept candidates on work visas at this time.

EEO – Minorities/Females/Disabled/Veterans

South Central Power is a drug free workplace.

South Central Power offers a competitive salary and benefits package. Here’s a snapshot of the programs we offer:

• Competitive compensation
• Workplace flexibility programs
• Full wellness program including onsite fitness facilities and wellness reimbursement
• Paid time off – helping you rest and recharge
• Medical, dental and vision insurance
• Flexible spending and health savings accounts
• A 401k plan and defined pension plan helping you achieve those retirement goals
• Life insurance programs for employee, spouse and children
• Disability insurance for peace of mind
• Education assistance
• Employee assistance program – there when you need it most

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.