Deputy Commissioner,Online Safety Commission Job Singapore,Management

[What the role is]

The OSC is a new government agency set up to support the office of the Commissioner of Online Safety ("Commissioner") established under the Online Safety (Relief and Accountability) Act 2025 ("OSRAA").

The OSC comprises four teams, namely Case Resolution ("CR"), Investigations ("INV"), Operations Policy ("OP"), and Specialised matters, Appeals and Reconsideration ("SAR"), with CR and INV being the OSC's two frontline operational units, focused on assisting victims who report online harms get these removed from the internet as well as ensuring compliance with the directions issued by the Commissioner.

Reporting to the Commissioner, the Deputy Commissioner (Operations) is the senior leader responsible for the end-to-end delivery of OSC's victim complaints operations. This appointment will directly oversee CR and INV, ensuring that OSC's processes are fair, robust, trauma-informed, evidence-driven and consistent with the OSRAA, while building a high-performing organisation capable of responding to fast-evolving online harms.

You will translate strategic intent into operational reality: designing and refining complaint handling frameworks, overseeing and developing strategies for investigations and case outcomes, setting service standards, and building strong inter-agency and industry operating relationships to achieve effective victim relief.

What you will be working on Strategic leadership and organisational set-up

Co-develop OSC's multi-year operational strategy and implementation roadmap with the Commissioner and other members of the OSC's leadership team, including the OSC's operating model, resourcing plan and performance measures.
Establish the OSC as a trusted authority for online safety victim complaints through transparent standards, consistent decision-making and measurable service quality.
Establish the OSC's as a global thought leader for online harm victim relief.

Oversee the OSC's case resolution and investigations (core accountability)

Lead and partner with Assistant Commissioner (Case Resolution & Investigation) in owning the end-to-end lifecycle for the reporting of online harms, including intake, triage, evidence gathering, investigations, case assessment, outcomes issuance and post-outcome follow-up.
Set and enforce casework quality standards (e.g., timeliness, consistency, proportionality, victim-centred practice, record-keeping and audit trails).
Develop investigation protocols and escalation pathways for complex, high-risk or high-impact cases (e.g., coordinated or cross-fire harassment, high virality online harmful activity, involving highly vulnerable victims).
Drive continuous improvement using case data and trend analysis to refine triage logic, prioritisation rules and operational playbooks.

Operational policy, frameworks and controls

Architect and maintain OSC's operational frameworks and internal policies to implement OSRAA effectively (including guidance, decision frameworks, standard operating procedures and training standards).
Ensure strong governance, risk management and internal controls across case operations (including information handling, evidentiary integrity, oversight checks and process assurance).

Stakeholder engagement and ecosystem collaboration

Build and sustain effective working relationships with relevant government agencies, technology platforms, app stores, industry partners and community organisations to enable timely victim relief and reduce friction in cross-entity case handling.
Represent OSC in operational coordination fora, driving shared protocols and clear lines of accountability during incidents and surges.

People leadership, capability building and culture

Build, lead and develop multidisciplinary teams (e.g., case resolution officers, investigators, operations policy officers).
Establish a culture of professional rigour, empathy, learning and resilience, including strong supervision practices and quality coaching for case resolution officers.
Put in place workforce wellbeing measures, including structured debriefs, vicarious trauma support and safe operating norms for exposure to harmful content.

Corporate leadership and organisational management

Provide senior oversight of operational planning and resource allocation; partner corporate functions on workforce…

Deputy Commissioner, Online Safety Commission