ABA Therapy Operations Manager

Location: 100% Remote
Reports To: CEO
Compensation: $45,/year + health benefits

HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care - and we're looking for an Operations Manager who shares that vision.

The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments
. This includes oversight of staffing
, scheduling
, intake
, billing
, and ensuring a responsive and client-centered experience throughout the care journey.

This is a 100% remote position
, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.

• Oversee the full staffing pipeline from onboarding to deployment
• Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit
• Monitor coverage and address scheduling gaps or conflicts in real time
• Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members

• Ensure new clients are onboarded efficiently and service start timelines are met
• Partner with clinical leadership to ensure visibility into client progress and support needs
• Monitor service delivery for consistency with authorized care
• Address operational barriers and client concerns swiftly and professionally

• Supervise the intake team and manage the intake process from inquiry through service launch
• Oversee benefit verification, authorization, and document collection
• Maintain quick turnaround times to minimize delays in care
• Refine and optimize intake workflows for scalability and quality

• Oversee the billing team to ensure timely and accurate claims submission
• Monitor claim trends, denials, and payment issues; coordinate timely resolutions
• Collaborate with verification and authorization teams to avoid billing disruptions
• Maintain oversight of quality control and accountability in the revenue cycle

• Act as the operational bridge across clinical, billing, and administrative functions
• Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success
• Develop, maintain, and enforce SOPs and workflows to ensure standardization and compliance
• Identify inefficiencies and implement solutions to improve internal systems and client outcomes

• Build and support a culture of clarity, accountability, and mission alignment
• Mentor and lead team members in intake, scheduling, and billing functions
• Promote seamless communication and collaboration across departments
• Champion a solutions-focused mindset and encourage proactive problem-solving

• Minimum 3 years of experience in healthcare operations, ABA, or a similar client-service field
• Proven leadership experience overseeing cross-functional teams and workflows
• Exceptionally organized and process-driven, with strong follow-through
• Excellent communication and problem-solving skills
• Proficient with Google Workspace, EHRs, CRMs, and scheduling systems
• Bachelor's degree required;
  Master's degree preferred

• $45k-60k annual salary
• Comprehensive health benefits
• Paid time off and flexible holiday policy
• 100% remote work environment
• Opportunity for growth and advancement within a mission-driven, expanding organization
• Supportive leadership and a collaborative, high-impact team culture