Remote: Head of Service Management & Incident Response
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-10-09
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Management
IT Project Manager -
IT/Tech
IT Project Manager
Pi Health, Inc. seeks a Director of Service Management to build and lead a customer-facing service desk from the ground up, owning full lifecycle support for the FICS platform. You will design the org, establish SLA frameworks, and recruit a 24/7 team to ensure rapid incident handling across time zones.
You will implement Jira Service Management and Confluence, create runbooks, and partner with sales, legal, and engineering to satisfy contractual commitments and executive reporting.
We are currently recruiting a Remote:
Head of Service Management & Incident Response for our team in Northern, KY, United States.
This Full Time role is for the Remote:
Head of Service Management & Incident Response role at Pi Health, Inc.
We are seeking a motivated Remote:
Head of Service Management & Incident Response to join Pi Health, Inc. in Northern, KY, United States.
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