Senior Manager, Events Operations; Fully Remote

• Work with existing GAMEDAY teams and clients to define scope, timelines, deliverables, and budgets for each project.
• Create and validate Concept of Operations plans, update procedures, and ensure prompt completion of all project paperwork.
• Develop and deliver training programs, compile After Action Reports, and respond to emergencies during off-duty hours.

Client Retention & Satisfaction:

• Manage assigned projects to meet contractual requirements and exceed client expectations through proactive communication.
• Resolve customer requests and concerns diplomatically, escalating to managers or clients when necessary.
• Create and submit event summaries for review with managers and clients to ensure continuous improvement.
• Ensure projects operate within agreed budgets, recommend adjustments for variances, and support the budget planning and re-forecasting process.
• Forecast staffing levels, assign tasks, and coordinate with admin teams for timely paperwork and payroll.
• Support and improve financial performance through operational adjustments and additional service opportunities.

Metropolis is creating artificial intelligence to make the real world responsive, pioneering the Recognition Economy by transforming parking and expanding across retail and hospitality. The company is building a team of world-class product leaders and engineers with an inclusive culture where everyone has a voice and the best idea wins.