Remote Customer Care Supervisor - FAMLI Program
Severn, Anne Arundel County, Maryland, 21144, USA
Listed on 2026-10-09
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Management
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Customer Service/HelpDesk
Job Aps in Maryland is seeking a Customer Care Supervisor to lead a team of 6 agents, 1 specialist, and 1 lead, delivering high-quality service for the FAMLI program. This remote role supports employers and claimants and drives performance improvements.
You will supervise daily operations, review interactions, handle escalations, and contribute to reporting, scheduling, and staff development. The position offers full state benefits and a stable, mission-driven environment.
We have an opening for a Remote Customer Care Supervisor - FAMLI Program in Baltimore, MD, United States within Human Resources.
The advertised compensation is 75.000 - 95.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Care Supervisor - FAMLI Program role in the description above.
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