Senior Program Delivery Manager

Reports To: Associate Director, Academic Delivery

Location: Remote, US – Boston or New England area

A bout Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around theworld. Emeritus collaborates with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India, and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives,companies, and organizations. Its unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches and has educated more than 350,000 learners across 80+ countries.

About the Role

Reporting to the Associate Director, the Senior Program Delivery Manager (Senior PDM) is a senior individual contributor who owns delivery of the largest, most complex program in the senior executive (SEPO) portfolio, a senior executive learning journey serving hundreds of senior leaders and CXOs worldwide.

This role is for a deeply experienced program leader who can run a program of this scale and visibility end-to-end, while setting the bar for learner experience across SEPO. As a people manager, you will hire and develop a team of Program Delivery Managers, sharing playbooks, coaching through complex situations, and helping elevate delivery excellence across the portfolio.

You will work with a great deal of autonomy, operate at the intersection of university partners, executive-level learners, and a global cross-functional team, and shape how Emeritus delivers world-class executive education at scale.

How You Will Make an Impact

Tea m Management and Enablement:

• Serve as a people manager for a team of Program Delivery Managers dedicated to a portfolio within the SEPO line ofbusiness—build a culture of collaboration and open communication, develop individual capabilities, and provide feedback to help the team grow and improve.
• Influence and help shape delivery standards, SOPs, and quality playbooks used across the PDM team.
• Partner with the Associate Director on hiring and onboarding new PDMs.
• Lead knowledge-sharing forums so that innovations you develop scale across the portfolio.

Program Leadership and Delivery:

• Own the end-to-end delivery of a portfolio of senior executive programs: multi-cohort, 6-12-month learning journeys with hundreds ofsenior leaders and CXOs enrolled.
• Lead every phase of the program lifecycle: pre-launch readiness, kickoff, live sessions, capstones, electives, and on-campus programming.
• Own program health against a high bar across completion rate, engagement, learner satisfaction, and escalation resolution.
• Manage program economics including budget, course leader spend, and cost-to-deliver, partnering with leadership on forecasting and reporting.
• Act as the owner when something is off-track, surfacing risks early and driving resolution across functions.

Learner Experience and Engagement:

• Set and uphold the learner experience standard for executive-level cohorts so that every touchpoint reflects the expectations ofsenior leaders and CXOs.
• Identify at-risk learners early and personally drive targeted interventions to keep the cohort engaged and progressing.
• Systematically capture learner feedback and translate insights into program improvements.

Stakeholder & Partner Management

• Build trusted relationships with the university partner, faculty, and senior internal stakeholders (Outreach, Admissions,Design, Product, University Partnerships).
• Serve as the day-to-day Emeritus lead with the partner institution for this program, where executive-level partners…