Operations Manager - Branch

As an Operations Manager, you’ll lead a team of Local Business Managers across a defined geographical area, helping them build trusted relationships and deliver great outcomes for business customers and local communities. You’ll create an inclusive, high-performing environment where colleagues feel valued, supported and empowered to succeed.

Working closely with colleagues across Business Banking and the wider Society, you’ll embed change, improve processes and strengthen how we support local businesses. You’ll build team capability and ensure resources are focused where customers and communities need them most. You’ll also help Local Business Managers build strong local networks and a visible presence in the communities they serve, while making sure activity is accurate, well controlled and aligned to conduct, compliance and risk requirements.

Working across a defined branch and local market area, you’ll develop connections with business customers, introducers and community networks to identify and progress new business opportunities.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at one of our branch locations. There will be a need to regularly connect with colleagues for collaboration and training so you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the branches within your geographical region. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

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