Director, Office of Veteran Success

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $76,000 - $84,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Reporting to the Executive Director, Office of Veteran and Military Affairs, the Director will lead the day-to-day operations of the Office of Veteran Success and manage the University’s VA work study and education benefit programs.

Education and Experience

• Bachelor’s degree is required; a master’s degree is preferred.
• Minimum of 10 years of progressive experience in higher education, with a strong emphasis on student services and veterans affairs.
• At least eight to ten years of direct experience working with VA education benefits in a college or university environment.
• A minimum of five (5) consecutive years of experience as a fully trained and qualified School Certifying Official ( SCO ), in full compliance with VA training requirements.
• Demonstrated supervisory or management experience is required, including the ability to lead teams and manage complex processes.
• Military service experience is preferred but not required.

• Demonstrates strong knowledge of applicable VA laws and regulations; ability to develop and interpret complex regulatory requirements.
• Innovative leader with the ability to build, mentor, and manage effective, high-performing teams.
• Exceptional organizational, leadership, and problem-solving skills.
• Outstanding verbal, written, and interpersonal communication.
• Deadline focused and adept at time management.
• Knowledge of People Soft, OnBase, U.S. Department of Veteran Affairs Enrollment Manager, and Microsoft Office 360.
• Knowledge of the transitional and educational issues that apply to veteran and military-connected students.
• Experience in working with veteran and military-connected students.

• Leadership
• Leads the day-to-day operations of the Office of Veteran Success ( OVS ). Develops and leads the departmental vision, mission, goals, programs & services, and annual budget. Supervises, trains, and professionally develops six permanent full-time staff members including four School Certifying Officials ( SCO ), one Reconciliation Specialist, and one Office Coordinator.
• Manages the university’s U.S. Department of Veteran Affairs (VA) work-study program consisting of 12-15 students which includes the hiring, onboarding, training, professional development, and related personnel matter.
• Directs and manages the certifying, reviewing, and accuracy of all VA education benefit certifications for over 1,300 veteran and military-connected students covering 25 separate enrollment periods during the academic year. Directs the submission of original and revised VA…