Training Supervisor

Job Posting Closes at 11:59PM on: 10/18/26

Community Assistance Division

Supervisor - 1st Line

40

• This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
• Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options as available; and more.

The position operates primarily on a 5 day work week. This position is hybrid, with remote work and in-office work as determined by team and agency needs.

Hiring Range: $94,716.74 - $98,216.74 USD Annually

Compensation will be determined based on education, experience, and skills.

• Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options as available; and more. For more information,  for our Total Rewards summary.

The Training Supervisor will:

• Model professional, respectful, inclusive, and supportive behavior when working with individuals from diverse ethnic, social, professional, and educational backgrounds.
• Provide leadership and direct supervision to Trainers and temporary supervision to Eligibility Specialists while they progress through new worker training, live case processing, and post-training support. Ensuring clear expectations, consistent coaching, and a successful transition to their teams.
• Establish clear performance expectations and hold staff accountable for productivity, accuracy, timeliness, professionalism, attendance, and compliance with policies and procedures through regular monitoring, coaching, feedback, and follow-up.
• Create a positive, supportive, and inclusive work environment where employees are encouraged to learn, ask questions, receive meaningful feedback, develop their skills, and take ownership of their professional growth to achieve success.
• Provide timely coaching, feedback, training, and professional development based on individual performance, demonstrated skill levels, team needs, and operational priorities.
• Identify and address errors, performance concerns, attendance concerns, and compliance issues through timely coaching, corrective action, quality improvement activities, and consistent follow-up.
• Oversee classroom management and learning to ensure training is organized, professional, engaging, inclusive, and effective.
• Audit , observe, and evaluate classroom instruction to ensure training content, expectations, and learning objectives are delivered accurately, consistently, and effectively across Trainers and training programs. Providing coaching and feedback to strengthen instructional quality as needed.
• Develop and maintain a clear, consistent process for evaluating trainee performance and readiness, and communicate progress, strengths, concerns, and support needs to both trainees and their permanent supervisors.
• Access trainee readiness and make recommendations regarding progression through training, live case processing, post-training support, and transition to their permanent team based on their performance, knowledge, accuracy, productivity, and ability to work independently.
• Determine, coordinate, and evaluate over-the-shoulder coaching and team support based on employee performance, operational needs,…