Director, Relationship Management - East Region

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is seeking an Employee Benefits Director, Relationship Management to lead our East Region team.

This role provides direct and indirect leadership to a team of Assistant Directors, Relationship Managers, and Client Relationship Executives, with responsibility for driving persistency, growth, customer satisfaction, and overall book-of-business performance. The Director will focus on talent development, operational excellence, and delivering a superior customer experience while partnering closely with the AVP and peer leaders to shape and execute segment strategy.

This position offers either a hybrid or remote work arrangement. Candidates located near a Hartford office are expected to work in the office three days per week (Tuesday through Thursday). Candidates who do not live near an office may work remotely, with periodic travel to a Hartford office as business needs require.

Establish and execute a strategic vision for the Regional Accounts Relationship Management organization that aligns with business objectives, growth priorities, and operating plans. Lead, inspire, and develop a high-performing team of Relationship Management leaders and professionals, fostering a culture of accountability, engagement, inclusion, and continuous development. Translate enterprise and segment strategies into clear priorities, measurable goals, and actionable plans that drive business results.

Anticipate market dynamics, customer needs, and industry trends to influence strategic direction and identify opportunities for innovation, differentiation, and growth. Serve as a transformational leader and change champion, driving adoption of new operating models, capabilities, and organizational initiatives. Represent the voice of the customer, field, and marketplace in strategic planning, product development, and enterprise decision-making. Build strong partnerships across Sales, Underwriting, Claims, Operations, Product, and Service organizations to advance shared business objectives and deliver integrated solutions.

Provide strategic oversight of the Regional Accounts book of business, ensuring execution of retention, growth, profitability, and customer experience objectives. Lead teams in developing and executing comprehensive account strategies that strengthen client relationships, improve persistency, and enhance risk performance. Establish a customer‑centric culture that drives consistent delivery of exceptional service, advocacy, and value across the customer lifecycle. Influence resolution of complex customer, broker, and business issues by providing executive guidance, removing barriers, and aligning resources to achieve desired outcomes.

Partner with Sales, Underwriting, Claims, Legal, Product, and Service leaders to deliver consultative solutions that address customer needs and support profitable growth. Drive disciplined renewal, add‑issue, and cross‑functional execution strategies to optimize customer outcomes and business performance. Cultivate and strengthen strategic relationships with key customers, brokers, consultants, and marketplace stakeholders to expand influence and market presence.

Establish and monitor performance expectations, business metrics, and operational standards to ensure achievement of customer, financial, and organizational goals.…