District Service Manager II, CRM- Rochester, NY

## District Service Manager II, CRM
- Rochester, NYApply:
Remote:
Rochester, New York, United States of America:
Buffalo, New York, United States of America:
Syracuse, New York, United States of America:
Full time:
Posted Today:
End Date:
October 14, 2026 (5 days left to apply):
R79297

We anticipate the application window for this opening will close on - 14 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.#

** A Day in the Life
** The Cardiac Rhythm Management (CRM) organization supports technologies and services across the patient care continuum, including cardiac device implants and follow-up care. The District Service Manager leads the CRM Service Team, ensuring clinical service coverage, technical expertise, and alignment with implant and revenue goals across the Rochester, Buffalo, and Syracuse, New York territory.  This is a remote position supporting the Rochester/Buffalo/Syracuse, New York territory.
The District Service Manager is responsible for leading and developing a team of CRM Clinical Specialists while driving service strategy, operational efficiency, and execution across the district. This leader partners with sales, regional, district, and other key stakeholders to align clinical resources with customer needs and business priorities.  
** Primary Responsibilities
*** Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals.
* Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback.
* Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent for future opportunities.
* Execute CRM service strategies, programs, technology solutions, and key initiatives across the district.
* Drive service optimization, operational efficiency, and implementation of new service models.
* Partner with sales and key stakeholders to execute strategies supporting service-related business objectives.
* Align clinical resources with regional and district leadership based on business priorities and service demand.
* Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality.  
** Required Qualifications
*** Bachelor’s degree and 5+ years of professional experience, including 3+ years of clinical management experience.
* 2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience.  
** Preferred Qualifications
*** Medtronic experience in a role interacting with a field organization.
* Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care.
* Experience in medical device sales, marketing, training, healthcare, or technical services.
* Training or experience in Lean Sigma principles.
* Demonstrated business acumen, strategic execution, and experience coaching and developing employees.  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
** Physical

Job Requirements
** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
** U.S. Work Authorization & Sponsorship
** At Medtronic, we are…