Client Services Manager; Remote

Founded in 2008, Absolute Digital Media is a specialist UK digital marketing agency working in regulated and competitive industries including iGaming, financial services, legal, healthcare, adult content and cryptocurrency. We have won 175+ industry awards and maintain a 97% client retention rate.

We are not a generalist agency. We focus on sectors where compliance, technical expertise and aggressive competition demand specialist knowledge, and we are building our position in LLM optimisation and AI search as an agency built for where search is going, not where it has been.

As Client Services Manager, you own the relationship with our top-tier accounts. You are the person the client calls, the person who knows their business inside out, and the person accountable for whether they stay, grow and advocate for us.

This is not a reporting or note-taking role. You are expected to sit inside the client's world, understand how their business actually makes money, and make sure the work our SEO and paid media teams deliver is pointed squarely at the KPIs their team cares about.

You work across the whole agency, coordinating SEO, PPC, content, digital PR and development so that clients experience one joined-up team rather than a set of separate work streams. You will be trusted with our most valuable relationships, and the commercial performance of that portfolio sits with you.

In a nutshell:
Retain and grow a portfolio of Absolute's highest-value accounts. The measure of success is a client base that renews and expands scope.

• Act as the primary point of contact for a portfolio of top-tier accounts, owning day-to-day communication and senior stakeholder relationships.
• Respond to all client communication and provide proactive updates before the client has to ask for them.
• Run client meetings with a clear agenda and a clear purpose, making sure every call leaves the client with something of value.
• Lead quarterly business reviews with senior client stakeholders, connecting performance to their commercial objectives rather than to channel metrics alone.
• Build relationships beyond your single day-to-day contact, so that the account is not dependent on one person on either side.

• Own the delivery plan across every service line on your accounts, coordinating SEO, PPC, content, digital PR and development into one coherent campaign.
• Hold internal teams to deadlines, chase what needs chasing, and make sure work leaves us at the standard we expect.
• Keep scope, hours and deliverables under control, flagging over-servicing before it happens rather than after.
• Make sure reports and deliverables land on time and read as commercial insight rather than data dumps.
• Manage escalations calmly and quickly, with a clear plan and a clear owner attached to every issue.

• Carry accountability for retention across your portfolio.
• Track account health continuously and identify risk early, using engagement signals, performance trends and stakeholder changes.
• Escalate at‑risk accounts internally before they reach crisis point, with a documented plan to recover them.
• Run structured account planning for every top‑tier client, covering objectives, risks, relationships and growth opportunities.

• Know Absolute's full service range well enough to recognise where a client has a need we can meet, and to make the case for it credibly.
• Identify and progress opportunities to increase scope, add service lines or extend contract terms across the portfolio.
• Work with the Managing Director and the Heads of department to shape and price proposals for existing clients.

• Act as the bridge between clients and delivery…