Team Lead, Internship Program

WHO WE ARE

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.

Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.

We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

The Team Lead, Professional Services Internship Program is responsible for the day-to-day leadership, development, and operational oversight of a growing team of interns supporting Finalsite’s Professional Services organization.

This role manages intern workloads, project assignments, training, quality, and performance, with a strong focus on work completed within Finalsite’s Composer CMS. The Team Lead will partner with teams across Professional Services to identify appropriate work for the internship team and establish scalable processes that allow interns to support a broader range of services as the program grows.

100% Remote - Anywhere within the US

Intern Leadership & Development

• Provide day-to-day leadership, coaching, mentorship, and performance management for the Professional Services internship team.
• Manage intern workloads, schedules, priorities, and project assignments to ensure work is appropriately distributed and completed on time.
• Lead onboarding and ongoing training, including the development of interns' skills and proficiency within Finalsite Composer.
• Establish clear expectations and provide regular feedback on quality, productivity, professionalism, and development.
• Identify individual strengths and development opportunities and help prepare high-performing interns for potential future opportunities within Finalsite.
• Foster a collaborative environment that provides interns with meaningful professional experience while delivering value to the business.

Project & Quality Oversight

• Oversee work completed by interns within Finalsite Composer, ensuring accuracy, quality, consistency, and adherence to established standards.
• Coordinate and prioritize incoming work from teams across Professional Services.
• Match projects and assignments with appropriate intern skills, experience, capacity, and development goals.
• Monitor project progress, address blockers, and ensure deadlines and service expectations are met.
• Establish and maintain quality assurance processes for work completed by the internship team.
• Serve as the primary escalation point for questions or issues related to intern assignments and deliverables.

Program Growth & Professional Services Collaboration

• Partner with Professional Services leaders and teams to identify new opportunities for the internship program to support service delivery.
• Develop scalable workflows and processes for requesting, assigning, tracking, reviewing, and completing work through the internship team.
• Expand the program beyond its existing support of Virtual…