Program Manager -Remote Job Charlotte North Carolina USA,Management

Position: PROGRAM MANAGER -REMOTE
ESFM

Position Title: PROGRAM MANAGER

Salary:$60,000 - $75,000

Pay Grade: 17

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The PIMO Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for establishing structured reporting practices, creating and maintaining KPI and SLA dashboards, preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and managing project schedules for new site openings and ad hoc initiatives.

The position requires a highly organized, data-driven leader who can translate operational activity into clear executive insights, manage deadlines across multiple work streams, and support disciplined execution across complex facilities management programs.

Scope of Responsibility

Own the governance structure for KPI, SLA, project, and business review reporting.
Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights.
Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities.
Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives.
Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through.
Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials.

Qualifications & Experience

Demonstrated experience in program management, project management, operations governance, or integrated facilities management support.
Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives.
Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects.
Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms
Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes.
Excellent stakeholder management, communication, facilitation, and executive presentation skills.
Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups.

ESFM is a member of Compass Group USA

Associates At ESFM Are Offered Many Fantastic Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all…