Project Manager, IT Project Manager, Operations Management

• We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations
• Oversee the planning, execution, monitoring, and closure of multiple customer projects
• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction

• 100% of medical, dental, and vision covered including 75% for dependents
• Unlimited vacation days and quarterly mental health days so you can recharge
• $1,000 to explore your dream destination on your work anniversary
• $500 annual professional development stipend to continue growing and learning
• $500 home office stipend to decorate your home office
• $1,000 caretaker stipend to make sure our parent colleagues are being supported
• Virtual team lunches to keep you connected
• 401k plan to participate in and save towards the future
• Newest hardware and tools for the job
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

This role requires a proactive and strategic thinker with hands‑on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience

The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments)

Experience with incentive compensation management, sales performance management, or related financial software is highly desirable

Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration

Bachelor’s degree in Business, Information Technology, Engineering, or a related fieldPMP certification a plus but not required

Strong analytical and decision‑making abilities with a proactive approach to identifying and mitigating project risks

Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments