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Head of Customer Recovery & Retention; Remote

Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listing for: Third-Party Job Posts
Remote/Work from Home position
Listed on 2026-10-11
Job specializations:
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 100000 - 160000 USD Yearly USD 100000.00 160000.00 YEAR
Job Description & How to Apply Below
Position: Head of Customer Recovery & Retention (Remote)

Cloudbeds is hiring a Manager, Customer Recovery to lead a specialized team of Recovery Coaches and drive proactive rescue operations across mid-market and SMB accounts. You will scale the Intelligent Recovery Motion and oversee the Fire-Team concept, partner with Product, Engineering, Support, and Sales to restore trust and prevent churn.

Bring 5+ years in CS/Retention, 2+ years in people management, and deep CRM/aI tooling expertise to deliver measurable improvements in customer outcomes and

As a Head of Customer Recovery & Retention (Remote), you will play an important part at Third-Party Job Posts in United States.

Join us at Third-Party Job Posts as our next Head of Customer Recovery & Retention (Remote) in United States.

We are currently recruiting a Head of Customer Recovery & Retention (Remote) for our team in United States.

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