Branch Manager

Location: New York

Get to Know UsJoin a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.

Our Culture People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.

Position Summary The Branch Manager at John S. Connor directs and coordinates daily operations while providing vision and leadership to ensure the continuity and growth of the branch. This role oversees compliance with company policies, develops business strategies, manages staff, and fosters an environment of accountability, customer service excellence, and operational efficiency.

Key Responsibilities Provide leadership to ensure the company’s mission and core values are upheld

Develop and implement business strategies and pursue new business opportunities

Create and manage branch budgets with input from staff

Supervise employees and carry out responsibilities in accordance with company policies and applicable laws Monitor shipments to ensure timely handling and customer satisfaction

Deliver exceptional customer service and resolve issues effectively

Coach and develop staff to foster professional growth and organizational success

Travel as needed to meet with customers or manage company business

Stay informed of industry changes affecting branch operations

Regularly review accounts receivables, monitor outstanding balances, and take action to ensure timely collection of funds

Promote a success-oriented and accountable workplace culture

Perform additional duties as assigned

Education

College degree or equivalent industry experience required

Experience

Customs Brokerage License required

Freight forwarding background required

Prior management experience in logistics, freight forwarding, or customs brokerage preferred

Skills and Abilities

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and related software

Strong leadership and staff development skills, including delegation, feedback, and coaching

Excellent communication skills, with ability to lead meetings and present effectively

Strong problem-solving and decision-making skills

Ability to manage multiple priorities in a fast-paced environment

Knowledge of industry trends and ability to translate insights into business strategy

Commitment to quality, accuracy, and compliance with legal and regulatory standards

Why Join Us?

We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.

As a team member, you have access to the following benefits and compensation packages:

Salary Range: XXXXX to XXXXX (depending on skills and experience)
Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)Comprehensive medical, dental, and vision coverageHSA, FSA, and HRA options

Company-paid life and disability insurance

Voluntary insurance offerings for employee and dependents
401(k) with employer matching

Paid Vacation, Paid Time Off (PTO), and Holidays Educational Assistance Programs Recognition and reward programs

Commitment to a supportive and inclusive work environment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.

If you require reasonable accommodations during the application or interview process, please contact us to request assistance.