Senior Branch Manager – Intellectual Developmental Disabilities Services

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Help at Home is seeking an experienced Senior Branch Manager – I/DD Services to oversee in-home and community-based services for individuals with Intellectual and Developmental Disabilities (I/DD) throughout Mississippi. This leader will have responsibility for operational performance, service quality, regulatory compliance, client and family experience, and team performance, while directly leading approximately seven Care Supervisors. Approximately 75–80% of the business is centralized in the Jackson area, with oversight extending across Mississippi’s seven regional centers.

The ideal candidate will have direct leadership experience within I/DD in-home or community-based services, supporting individuals with conditions such as Autism Spectrum Disorder, Down syndrome, Cerebral Palsy, Fragile X Syndrome, Fetal Alcohol Syndrome, and other intellectual or developmental disabilities, including individuals with co-occurring behavioral or mental health needs.

Candidates should have strong knowledge of Mississippi I/DD state standards, policies and procedures, Medicaid Waiver Programs, regulatory and compliance requirements, and person-centered service delivery. Experience managing client and family relationships, developing frontline leaders, and ensuring consistent, high-quality services across multiple locations is essential.

This role also requires experience with Electronic Visit Verification (EVV) and a high level of proficiency with computer systems, electronic documentation, reporting tools, and Microsoft Office.

This is a remote-based position within Mississippi with regular statewide travel required. We offer weekly pay between $65,000-$75,000 annually.

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

What You’ll Do:

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Market and Program Director to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and…