Manager, Management

Performance Manager – Lead, Coach, and Drive Youth Employment

Tunbridge Wells to Ashford (Kent)

Circa £40k

Full-time, permanent, home-based with regular travel and outreach across Central Kent

Are you a passionate leader who knows how to get the best out of people? Do you thrive in a target-driven environment and want to make a real difference to young people’s futures?

Fedcap is looking for an inspiring Performance Manager to lead a team of remote Job Brokers supporting young people into work across the region.

As Performance Manager, you’ll lead, coach and inspire a team of Job Brokers who are focused on one key goal: helping young people move into quality, sustainable employment.

Your team will work directly with employers to generate vacancies, placements and apprenticeships, build strong employer partnerships and connect young people with the right opportunities.

You’ll be responsible for creating a high-performing remote team culture, driving KPIs and employment outcomes, developing your people and ensuring the highest standards of customer service and programme delivery.

This is more than a management role. It’s an opportunity to lead a team that can change young people’s lives.

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

• Proven experience leading and developing teams in a target-driven environment.
• A natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with the ability to use data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• The ability to lead effectively across a remote or geographically dispersed team.
• A good understanding of local labour markets and employer recruitment needs.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.
• Knowledge of apprenticeships, placements, reverse marketing or supported employment would be an advantage.

Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We’re part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we’ve supported more than 113,000 people since 2019.

You’ll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.

• 33 days’ annual leave (including bank holidays)
• Pension contribution up to 5%
• M…