Manager, Management

Performance Manager - Lead, Coach, and Drive Youth Employment

Location: Sussex (Brighton to Chichester)
Salary: Circa £38k-£40k + £3.5k Car Allowance Contract Type: Full‑time, permanent, home‑based with regular travel and outreach across Sussex.

Are you a passionate leader who knows how to get the best out of people? Do you thrive in a target-driven environment and want to make a real difference to young people's futures?

Fedcap is looking for an inspiring Performance Manager to lead a team of remote Job Brokers supporting young people into work across the region.

As Performance Manager, you'll lead, coach and inspire a team of Job Brokers who are focused on one key goal:
helping young people move into quality, sustainable employment
.

Your team will work directly with employers to generate vacancies, placements and apprenticeships, build strong employer partnerships and connect young people with the right opportunities.

You’ll be responsible for creating a high-performing remote team culture, driving KPIs and employment outcomes, developing your people and ensuring the highest standards of customer service and programme delivery.

This is more than a management role. It's an opportunity to lead a team that can change young people's lives.

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

• Proven experience leading and developing teams in a target-driven environment.
• A natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with the ability to use data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• The ability to lead effectively across a remote or geographically dispersed team.
• A good understanding of local labour markets and employer recruitment needs.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.
• Knowledge of apprenticeships, placements, reverse marketing or supported employment would be an advantage.

Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We're part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we've supported more than 113,000 people since 2019.

You’ll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.

• 33 days' annual leave (including bank…