Escrow Support Team Lead; remote

## Escrow Support Team Lead (remote)
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Remote:
USA, California, Remote:
Full time:
Posted Today:
R059158#
** Who We Are
** Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit  
** What We Do
** Provides day-to-day leadership, work direction, and operational support to National Residential Escrow Officers and Escrow Assistants supporting high-volume, multi-state residential transactions. The Team Lead is responsible for workflow balancing, employee coaching, coverage, first-level escalations, and consistent client execution while remaining hands-on in complex transactions and production support as needed.
** What You’ll Do
*** Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
* Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.
* Supports complex title, escrow, closing, funding, recording, and post-closing matters and provides hands-on production/overflow support during peak periods.
* Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
* Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.
* Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.
* Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher-risk legal, underwriting, compliance, or performance matters appropriately.
** What You’ll Bring
*** 5+ years of escrow, title, settlement, or closely related residential closing experience
* Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows
* Demonstrated ability to coach, train, mentor, or provide work direction to others.
* Experience handling escalated, complex, high-volume, or multi-state transactions
* Strong judgment, prioritization, and problem-solving skills in a fast-moving environment
* Strong written/verbal communication and client-service skills
* Ability to balance leadership responsibilities with hands-on production support
* Preferred: national residential, institutional/lender client, remote-team, or prior lead/supervisory experience

Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.**
* * Note that the…