Assistant Administrator

The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our history, Promote engagement; and Protect the future. The office strives to achieve this mission by being trusted, accessible, innovative, and secure.

Job Location:

Address: 1030 N. 32ndSt. | Phoenix, AZ 85008

Posting Details:

Salary:$31.00 Hourly -$64,480 Yearly Grade: 22 1st Resume Review:
October 29th, 2026 This position is supported by funding provided through the Library Services and Technology Act (LSTA) Grant Program. The position is established for the period of grant funding and is subject to funding availability, grant requirements, and project needs. Employment beyond the grant-funded period is not guaranteed.

Job Summary:

The Arizona Talking Book Library has a leadership opening for the role of Assistant Administrator. This position contributes to the vision "that all may read" by providing library services and accessible collections to blind, low vision and print disabled Arizonans. The Assistant Administrator is customer service focused, leading the Public Services department in patron recruitment and retention efforts. Through supervision and coaching of professional and paraprofessional staff, the Assistant Administrator oversees department activities that include application processing and eligibility certification, new patron interviews, and reader advisement.

This role has a voice in state and national discussions on services to this population. The Arizona Talking Book Library is a branch of the Arizona State Library, Archives & Public Records and a network library of the National Library Service for the Blind and Print Disabled, Library of Congress. The Assistant Administrator is adaptable and supports staff and readers through change, finding sustainable ways to implement new collections and programming to benefit patrons.

Hours of operation are as follows:
Monday through Friday from 8:00 a.m.

- 5:00 p.m. Occasional weekends, evenings and holidays are required to attend conferences, outreach, and special events.

Supervise and mentor professional and paraprofessional staff Work closely with and serve as backup to the Arizona Talking Book Library Administrator Work collaboratively with all divisions within the Arizona Department of State

Oversee an active department with certification, outreach, and reader advisory staff Review patron records and facilitate contact of inactive members to encourage participation Conduct patron satisfaction surveys

Coordinate outreach activities of staff and volunteers to grow membership in statewide program Participate in tours, group presentations and community events Review and revise outreach handouts, design special flyers and letters for community members and certifying authorities

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Supervise and mentor a team of professional and paraprofessional staff. Approve schedules and time sheets, monitor performance and complete assessments. Supervise hiring as needed. Conduct department and team meetings.
• Lead in patron retention efforts to increase readership and satisfaction. Coach in customer service best practices and respond to patron inquiries and concerns. Provide…