Director Of People Operations
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work, and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us!
Location and Work Expectations
This is a remote position; however, team members should be willing and able to travel if the need arises. Candidates located near one of the following local markets are preferred:
Louisiana, Kansas, Texas, Florida
Travel:
Minimal (~5 days/year)
How you'll make an Impact
The Director of People Operations leads the operational core of Ntiva's People functions for Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery. This is a working, player-coach leadership role: the Director manages an experienced team and is also expected to be the internal subject-matter authority who provides direction, escalation support, and hands-on backup across each area.
Team Leadership
- Directly manages and develops the People Operations team, providing subject-matter guidance and coverage across all functional areas, except Talent Acquisition
- Direct peer and collaborator with our Director of Talent Acquisition
- Serves as the direct manager to the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
- Serves as direct manager to the People Services Specialist, providing guidance on day to day employee relations, performance matters, and employee transitions
What you will be doing
Total Rewards (with the Manager of People Operations and outside vendors)
- Oversee health & welfare, wellness, retirement, and voluntary benefit programs, and recognition/awards
- Lead annual open enrollment; own broker/vendor relationships
- Maintain benefits compliance (ACA, ERISA, COBRA, HIPAA, Form 5500, state mandates)
- Assists on 401k and other internal audits in collaboration with the payroll department and finance
Leave, Accommodations & Workers' Comp
- Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
- Run the interactive/accommodation process with defensible documentation
- Coordinate workers' comp claims and OSHA recordkeeping/reporting
Performance Management
- Oversee the performance cycle, goal-setting, and calibration/talent-review process
- Manage succession planning cycle collaborating with the Chief People Officer and other senior leadership
- Coach and equip managers on performance conversations and development planning
Employee Relations & Investigations
- Own intake and workplace investigations for the People Operations group, with defensible documentation and consistent outcomes
- Serve as escalation point for complex matters
Offboarding, Terminations & Corrective Action
- Manage the performance management lifecycle: verbal warnings, written warnings, PIPs
- Partner with Legal on involuntary terminations, risk assessment, and separation documentation
- Oversee offboarding,…
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