Mgr,Membership Services

Mgr,Membership Services Mgr,Membership Services

Requisition  Working Title Mgr,Membership Services Position Grade 14 Position Summary About KUNM KUNMs mission is to inform, entertain, and engage New Mexicans with trusted journalism, exceptional music and vibrant cultural content. An affiliate of NPR, Native Voice One, American Public Media and Pacifica serving Albuquerque, Santa Fe and Northern Rio Grand Valley, KUNM reaches approximately 85,000 listeners each week in communities throughout central and northern New Mexico, and is recognized for its growing digital and social media audience engagement.

A staff of 25 professionals and 80 volunteers report and produce award-winning news, public affairs and entertainment content for a diverse and engaged audience that trusts KUNM and values it as essential. An Auxiliary Unit of the University of New Mexico for 60 years, the station serves as a front-porch for New Mexicos flagship institution of higher learning and research.

KUNM team members value collaboration, communication, integrity and accountability and uplifting talent to provide an invaluable public service at the highest level possible. And, our staff reflects the diversity of the audience we serve. This position may be eligible for a hybrid remote work arrangement upon completion of 6-month probationary period, with consideration to the business needs of KUNM.

The Role Individual contributions are the largest and most important part of KUNMs revenue model. Individuals who contribute to KUNM are considered members" of the station. Reporting to the Director of Development and overseeing a team of two full-time data and membership specialists, the Manager, Membership Services stewards and grows membership revenue of a major market public broadcasting station by developing and overseeing the implementation of, and/or participates in, a variety of fundraising initiatives targeting individual donors.

The Manager, Membership Services plans, develops, implements, and manages all membership services activities for KUNM using a range of marketing media and techniques aligned with industry best practices. You will also participate in the development and implementation of long-range fundraising strategies and programs. Finally, you will partner with colleagues in the Audience Department to ensure organizational strategies in on-air, digital fundraising and community engagement are coordinated and effective.

See the Position Description for additional information. Conditions of Employment

Minimum Qualifications Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Preferred Qualifications Proven success in communications, nonprofit management, business administration, or a related field; equivalent combination of education and experience considered. Five or more years of progressively responsible experience in nonprofit fundraising, membership, annual giving, or development, with demonstrated success managing individual giving programs and achieving revenue growth. Experience supervising and developing staff, including setting performance expectations, coaching employees, managing workflows, and fostering a collaborative, donor-centered culture.

Demonstrated knowledge of fundraising strategy and donor lifecycle management, including acquisition, retention, reactivation, stewardship, and donor upgrade strategies. Proven experience implementing moves management programs that cultivate, solicit, steward, and upgrade donors through data-informed engagement strategies. Experience developing and implementing annual fundraising plans, revenue projections, budgets, key performance indicators (KPIs), and long-range membership growth strategies. Demonstrated success growing sustaining or recurring giving programs and increasing donor lifetime value through retention, upgrade, and engagement strategies.

Experience designing and executing integrated fundraising campaigns across multiple channels, including direct mail, email, text messaging, digital advertising, social media, web, and broadcast fundraising. Strong proficiency with electronic marketing and marketing automation platforms, including audience segmentation, personalized donor journeys, A/B testing, engagement analytics, email…