Business Line Manager - Semiconductor Service

Business Line Manager
- Semiconductor Service Language of job My profile Business Line Manager
- Semiconductor Service Service EMEA Ireland, Czech Republic, Belgium, UK
- United Kingdom, France, Italy, Netherlands, Spain Remote Job Description

Bring your curiosity to work as our next BLM Semiconductor Service in the EMEA Semiconductor Customer Centre. In this role, your mission is to contribute to the development of the business strategy of the Semiconductor Service Division in the region and act as a liaison with VSS divisional team as well as STC organization embedding close collaboration to support both our business objectives and ensure customer centricity.

Responsible for the Service organisation across all EMEA regions, the BLM will continue to drive business transformation across the region encompassing new Operational Excellence model and the development of Outcomes-Based Contracts, as well as driving successful adoption of new digital tools to enable data driven organization. Supporting the existing Key Account relationships, the BLM will leverage influence to drive our business growth in region.

Main Responsibilities

• P&L and net working capital accountability for Semiconductor Service business in all Edwards Customer Centres and Key Account locations across the EMEA region.
• Development and implementation of regional commercial and operational Service strategies within the framework set by the Semiconductor Service (VSS) Divison, to expand Edwards strong market position and target new areas for revenue and profitability growth to meet or exceed agreed sales revenue and margin goals.
• Co-ordination of plans with equipment (SUN and VSC) Business Line Managers to ensure the sales of products and service are maximised and appropriately balanced to achieve equal dignity between Divisions in the region served.
• Support the coordination of strategies and plans with Global Key Account teams and Service Business Line Managers to ensure the sales of products and service are maximised and appropriately balanced to achieve equal dignity between Divisions.
• Collaboration with Customer Centre Product, Applications and Sales Management to develop new, innovative and transformational service contract options, utilising our full range of developing capabilities and supporting our strategy to develop more sophisticated contracts that are not based on direct selling of labour and materials.
• Support negotiations of local commercial and performance agreements with EMEA Key Accounts.
• Establish network of contacts in customer DMUs through which Edwards thought leadership and brand value can be promoted and opportunities for increased business engagement created.
• Building customer confidence and trust in the Edwards brand and contributing to creating a positive environment for future equipment sales through the customer orientation, responsiveness, agility and professionalism of the field and onsite service teams

Ensure that our Field and Onsite Service teams have the capability and capacity to deliver our contractual commitments to our customers

Measurement and reporting of operational performance quantitatively and qualitatively to enable performance to contract, value added to customers, and performance against internal KPIs

Regular reporting of business and operational performance to the VSS President and leadership team both informally and formally through regular Business Review Meetings.

Leadership, motivation and development of experienced Operations Management/Service Management team towards continuous success, personal development and achievement of KPIs.

Proactive talent management at a team and individual level to ensure that diverse talent is identified, nurtured and leveraged, and future succession planning is in place

Ongoing development of a Technical Support team providing high level expertise, rapid escalation response, structured problem solving and strong contacts with PC Technical Support groups utilising best practice tools to deliver a positive and consistent customer experience.

Close Collaboration with SHEQ management requiring the jobholder to act as a visible role model for the promotion of EHS and Quality, to ensure that team members embrace the values and behaviours expected

Making the EMEA Customer Centre Semiconductor Service organisations great places to work by focusing on increasing diversity, inclusivity, employee engagement and wellbeing

Leadership or participation in specific…