Service Delivery Manager Work From Home

Position: We’re Hiring: Service Delivery Manager Work From Home
Inclusion is one of our core values. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Service Delivery Manager   
40 hours per week   
We have an opportunity for a Service Delivery Manager to join our South East team, to lead a team of 15 to 20 multi trade operatives, who are carrying out day to day repairs and maintenance within the Essex region. In this role, you will be inspecting properties when they become vacant and identifying repair and refurbishment requirements, managing a team of operatives, and coordinating the delivery of a high quality and cost effective service that responds to customer, organisational and financial needs.

The role of Service Delivery Manager will include:

Ensure the effective management of the field engineers and technicians, to ensure that the correct level of suitably trained and experienced resources are available / on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times
Manage the delivery of all our field-based works on behalf of Property Services to support performance delivery, audit and compliance of legislation, to include regular monthly audits, checking of all aspects of documentation and physical remedial works for both self-delivery and subcontract works
Support, monitor and review constantly, both self and sub-contractor delivery and performance, and as required review Risk Assessments and produce site specific written scheme to ensure a robust maintenance regime is loaded onto the business systems
Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance
Support the review of weekly engineers paperwork exceptions escalated by audits, and associated statutory certification for content, quality and compliance to mitigate any risk and maximise opportunity
Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
Make recommendations to both the Health and Safety and Property Services teams on improvements to systems and mitigate any H&S or Business critical risks
To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to: ILM membership (The Institute of Leadership) and NVQ Level 3 in a core trade subject, or currently undertaking the qualification. Copies and CSCS cards will not be accepted
Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
Ability to extract and interrogate data from computer systems
Excellent interpersonal and customer care skills
In order to drive a company vehicle, drivers must hold a full valid UK driving licence
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

~ 25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with…