Service Manager- Regional Service User Network

ASCERT is a Northern Ireland charity and leading provider of services addressing drug and alcohol related issues. Why join the ASCERT team? 28 Days Annual Leave plus 11 Bank/Public Holidays Christmas Shopping Day Time off for Mental Health Awareness Time off in Lieu Policy Hybrid Working Options Competitive Pension contributions from ASCERT IIP Gold Employer Career Development & Training Opportunities Staff Wellbeing Programme Employee Assistance Programme through Westfield Health Cash Plan Staff Working Groups to give staff a say in Organisational Development Staff Representatives Staff Reward & Recognition Programme We are currently seeking to expand our Regional Service User Network team and are recruiting for the following position:
Service Manager
- Regional Service User Network ASCERT has grown to become one of the leading and best-known drug and alcohol charities in Northern Ireland. ASCERT provide a wide range of services across Northern Ireland operating from bases in Lisburn, Omagh and Belfast. We are strongly linked to policy development and implementation of strategy at a regional and local level through direct service delivery and partnership working.

This Service Manager will be responsible for the development, co-ordination and management of a regional service user network of groups and individuals with lived and living experience of substance use across Northern Ireland. The aim of the Network is to connect groups and individuals with lived and living experience of substance use, offering support, information exchange, improved communication, contacts, advice on good practice and a regional voice to influence the planning, implementation and evaluation of substance use services across Northern Ireland.

The Service Manager is responsible in ensuring that portfolio KPIs are achieved, line managing a project support worker and will over time support the management of volunteers within the service. In addition, the Service Manager will be responsible for contract management, overseeing day-to-day operations, managing network development and co-ordination, network services, communication, and stakeholder relationships. They will supervise the service staff and volunteers and manage service performance and quality.

JOB DESCRIPTION:

Service Manager
- Regional Service User Network RESPONSIBLE TO:

Director of Operations LENGTH OF POST:

March 2028 (Subject to funding)

LOCATION:

ASCERT Office/Hybrid working

HOURS:

21 hours per week SALARY: NJC SCP Pt 35 £ 46,142 per annum, (Pro rata £27,685) Plus 6% pension Please send your full CV along with the completed forms to by:
Friday 23rd October 2026 at 5pm Full job pack can be found at ASCERT are an equal opportunities employer Benefits:
Work From Home