Regional Director Patient Access - Remote

Optum Insightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring.

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The Regional Director of Patient Access provides strategic leadership and oversight of Patient Registration operations across an assigned region, ensuring standardized processes, operational excellence, and compliance with best practices. The role leads facility-based registration directors, drives performance against client and organizational KPIs, improves patient access and revenue cycle outcomes, and ensures accurate registration and clean billing. Responsibilities include enhancing patient, employee, and client experiences, strengthening client relationships, maximizing point-of-service collections, fostering employee engagement, and driving continuous process improvements through performance management, accountability, and solid leadership.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Provides oversight of patient access and revenue cycle operations, including registration, point-of-service collections, financial clearance, financial counseling, customer service, scheduling, bed management, transfer center, to drive operational and financial performance.

• Drives quality, process improvement, and revenue cycle performance through data-driven initiatives and site oversight

• Leads Facility Directors and regional operations to achieve productivity, compliance, and performance goals

• Builds solid client partnerships and fosters employee engagement to enhance patient satisfaction and outcomes

• Provides executive reporting, leadership guidance, and Patient Registration expertise to support organizational objectives
• Drives standardization, process integration, and operational improvements across Patient Access functions by implementing Optum 360 best practices, managing change initiatives, and enhancing efficiency, patient experience, and financial performance
• Provides leadership across Patient Access operations by hiring, developing, coaching, and engaging high-performing teams, fostering collaboration with business and clinical stakeholders, and driving employee satisfaction, accountability, and operational excellence
• Leads special projects and strategic initiatives by developing project plans, coordinating resources, and driving successful execution across cross-functional teams
• Ensures compliance with regulatory and organizational policies while fostering a service‑oriented culture that promotes ethical practices, operational excellence, and stakeholder satisfaction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of experience in supervisory / management role
• 5+ years of Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of patient scheduling, pre-service/financial clearance, registration, financial counseling, or other management functions…