Head of Field Operations - East

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36436

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other.

We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well‑being of our people through our extensive suite of benefits, as well as the well‑being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!

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Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

The Field Operating officer is a developmental role. It shares P&L accountability for all states in territory. With a matrixed relationship to home office, they are the primary contact in the territory for the field integration team. They oversee the daily operational/administrative needs of the territory, which includes managing business‑critical reports, implementation plans and the inside sales consultants (designated to broadly and virtually coach agencies on as‑needed programs).

They are also responsible for driving agency adoption of tools and technology and overseeing the territory’s segmentation activities (which would be developed in concert with the field integration team).

• Act as deputy for the Regional President on the Profitable Growth Team and in all matters relative to the general management/leadership in the territory, including building operating plans to support business strategies.
• Be a primary point of connection between field integration and territory office.
• Oversee successful territory implementation of national programs, including segmentation efforts designed by the field integration team to drive results.
• Ensure operational leadership consistent with other field operating leads --managing all territory reporting, financial analysis, segmentation coordination, promo management, calendar management, measurement and overall operational rigor/excellence.
• Manage the territory budget and be a key contact for executing on results‑focused strategies, such as deployment, agency development, life engagement, BI engagement, etc.
• Understand the loss ratio trajectory for individual states and be a key contact for product partners as they review rate‑action decisions.
• Manage virtual coaching efforts of the inside sales consultants (combination of territory resources and resources centralized on the inside sales team); ensure coordination with the sales directors to ensure segmentation efforts are calibrated and targeting…