Client Manager

The Client Performance Manager is committed to understanding customer business objectives and working collaboratively with the Cor Vel Account Manager (AM), Area Vice President (AVP), and the claims organization to assure Cor Vel executes our best claim practices/standards and delivers agreed upon results. Collaborates with internal stakeholders to identify and address improvement opportunities and product enhancements.

This is a remote position.

• Reviews reserve & settlement request within CPM authority as required by client instructions
• Client Retention
  - Maintains continuous communication with customer(s) to ensure that claim service expectations are identified and maintained; communicates and engages account management, branch management and senior management in account status, challenges and goals
• Client Stewardship
  - Responsible for participating in regular stewardship meetings with account manager
• Attends customer meetings regarding instructions/communications or issues raised
• Assists AM with client implementation and branch management with adjuster  training as needed
• Assists with claim review file selection, internal preparation and attend review; manages the documentation and follow up of actionable items
• Collaborates with the account manager to develop and deliver presentations as needed
• In conjunction with the AM and business owner (AVP) looks for opportunities to recommends additional Cor Vel services
• Participates in regular CPM calls and discussions; meets agreed upon standards as mutually determined by Cor Vel and customer
• Collaborates with Strategic Insight Team, AM, and AVP to assist with creating claim solutions and their implementation
• Partners with AM and AVP to ensure client specific audits address identified KPI's; completes audits, combines information from multiple sources and summarizes results to ensure compliance with client expectations; identifies trends and developmental opportunities
• Promotes adherence to client and carrier reporting requirements
• Provides account service instruction revision recommendation(s); collaborates with AM to communicate changes to service staff
• Working with the AM, provides reports to internal partners outlining identified trends, development opportunities, new service opportunities, personnel concerns and/or recommendations
• Provides technical and jurisdictional guidance to claims staff regarding investigation, reserving, litigation and/or complex claims
• Reviews client overview, expectations, service instructions and key performance indicators with adjusters new to the client's program
• Documents and surfaces issues or potential service opportunities to appropriate members of the management and executive team
• Utilizes various reports and analytics to promote data integrity
• Adheres to HIPPA regulations, policies and procedures
• Assists in OSHA data collection and reporting compliance
• Additional duties as assigned

• Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
• Knowledge of Cor Vel's services and completion of all Cor Vel Product Training Modules
• Business acumen, coupled with enthusiasm and decorum
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build relationships;commitment to customer service
• Effective quantitative, analytical, and interpretive skills
• Ability to work collaboratively and independently
• Ability to properly handle highly sensitive information
• Highly developed organizational abilities as well as analytical and time management skills
• Working knowledge of Microsoft Office Products with demonstrated proficiency using Excel and manipulating/organizing data
• Strong leadership,…