General Manager

Be one of the first to help bring acac Libbie Mill to life as our General Manager. This is a unique opportunity to lead a brand-new club from the ground up—building your team, shaping the member experience, and establishing the culture and standards that will define acac Libbie Mill from day one.

POSITION: General Manager

FLSA STATUS: Full-time, Exempt

SUPERVISOR: Regional Manager in respective market

REPORTS
:
Department Heads

POSITION SUMMARY: This position carries out the brand promises, Five
* Star service vision and core values of acac
. The General Manager (GM) brings to life a high performance culture that develops, empowers and recognizes great team members, and delivers remarkable service and an immaculately clean, safe club to members and guests. This position leads, mentors and develops a team of department heads, covering all facets of club operations including sales, fitness, aquatics, group exercise, food & beverage, childcare, spa/recovery, facilities, housekeeping, and others.

The GM is responsible for the overall operational and financial performance of the club. This position will be provided with general supervision by the Regional Manager and must be able to effectively lead a high-end, resort-style, family-oriented athletic club with minimal direct supervision.

RESPONSIBILITIES

• Hire, train and provide ongoing leadership to the Assistant General Manager (WC, DT, ML) and team of Department Heads (DHs) and Coordinators.
• Assist DHs in hiring and training new leads and team members.
• If there is a DH vacancy, fill in for the position (or assign the AGM) until a replacement is hired and trained.
• Ensure all team members embrace the Five
  * Star program and deliver on its promises.
• Be a role model for the acac culture — ensure the club delivers on creating both an exceptional club experience for members and guests as well as an exceptional work experience for employees.
• Ensure the club fully implements acac's new member and new employee onboarding programs.
• Work closely with the Regional Sales Director in regards to leading the club’s sales, marketing and retention efforts.
• Work closely with the Employee Training & Development Manager in regards to the development and delivery of comprehensive employee training plans and programs.
• Work closely with the Regional Manager in regards to the implementation of operational SOPs, manuals, checklists, etc. Ensure the club fully implements all provided materials and provide “from the
• front lines” feedback to the home office. Continuously evaluate processes and recommend improvements.
• Have at least a basic working knowledge of all club departments’ operations and systems and continue to broaden and deepen that knowledge.
• Work with the rest of the acac Home Office team to collaborate on or be knowledgeable about the direction and guidance provided to DHs by VPs in their areas of responsibility.
• Regularly walk the entire facility to take note of any facility cleanliness, repair or maintenance issues and take action accordingly. Carry a radio and respond to MOD and safety code calls when needed.
• Review daily Medallia comments and ratings and monthly NPS scores and results. Ensure responses to survey comments are prompt and reflect the Five
  * Star principles.
• Review in-club comment cards and emailed comments, ensuring prompt responses and issue resolution.
• With the Regional Manager, create an annual operating and cap ex budget, meeting all deadlines and following all company protocols.
• Ensure all approved cap ex projects and expenditures are completed each year according to plan and budget; request additional home office resources where needed.
• Review monthly General Ledger and Financial Statements. Review and report on budget variances as requested. Take…